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Careers

Do you have a passion for travel, event management or sports and thrive on getting the little details right? Join us and help us achieve our vision to be the undisputed specialist travel provider to the sports, media and entertainment sector.

Current vacancies: 
Travel Consultant - Flights

ABOUT THE JOB

Travel Places has an exciting opportunity for an experienced travel consultant to join our busy flights team. Managing high-profile accounts, the suitable candidate will have at least 2 years’ experience of working in a business travel background or similar and have excellent fares knowledge and proficient in a GDS (preferably Sabre). You will be highly motivated with the ability to work independently and as part of a team and calm under pressure. Previous experience of booking group travel would be an advantage.

OVERVIEW OF MAIN DUTIES AND RESPONSIBILITIES

  • Ensuring concise and accurate pricing of all flight bookings and issuing tickets within the correct timeframe. This will also include an in-depth knowledge of airline fares, re-issuing and refunding.
  • Building and maintaining relationships with clients and key suppliers to a consistently high professional standard.
  • An understanding and willingness to be available outside normal working hours to assist clients and Directors.
  • An ability and willingness to solve problems by offering creative solutions or new working procedures.

EXPERIENCE

  • The ability to recalculate & reissue tickets & refunds accurately
  • An understanding of a variety of complex air fares including RTW.
  • The ability to fare build & issue tickets.
  • Proven experience of using a GDS and Microsoft.
  • Experience of working in a high touch service environment and on high profile complex and detailed events

SKILLS, ABILITIES & PERSONAL ATTRIBUTES

  • The ability to compose written correspondence to a high standard and in in line with Travel Places’ policies and values.
  • Excellent communication skills and telephone manner, with the ability to resolve issues appropriately.
  • Proactive, organised and methodical, with an ability to grasp detail and complexity and reach appropriate resolutions.
  • A high level of personal and professional commitment, with a flexible approach and an ability to work using own initiative to tight deadlines and to meet the needs of the business.
  • Able to manage existing customer relationships identifying and anticipating customer needs and exceeding expectations.
  • Highly motivated and able to manage own workload with excellent attention to detail.

 

If you are interested in the above role, please send your CV to Becky Thomas.

Travel Consultant - Music & Entertainment

OBJECTIVE
To maintain excellent customer service and keep up-to-date with the technical and product knowledge required to do the job. Consultants will be required to respond quickly and accurately to client enquiries and be able to work flexibly and cope well under pressure. They should also keep informed about the Sports Travel industry. They will need to communicate well on all levels.

OVERVIEW OF MAIN DUTIES AND RESPONSIBILITIES

  • Liaising with clients to advise flight information with costs leading to a booking being made.
  • Building and maintaining excellent relationships with both clients and suppliers
  • Ensuring concise and accurate pricing using the fare sheets and supporting information.
  • Ensuring information is accurate in all reservations and that all additional servicing requirements have been made (i.e seating/loyalty cards/excess baggage etc)
  • Dealing with customer enquiries with a turnaround of 24-48 hours and any customer complaints.
  • Applying the appropriate fares and issuing tickets/documents within the correct time frame. This will also include re-issuing and refunding where appropriate. It is your responsibility to ensure all documents are sent to your client in a timely fashion.
  • Accurate checking of databases with client requirements and suppliers.
  • Accurate use of all database and systems taking responsibility for its operation as part of the department, including correct admin work to support the accounts department.
  • Communicate effectively with a wide variety of people and be committed to equality and diversity within the organisation.
  • Managing own workload and queues
  • Comply with the sustainability policy and the procedures as they relate to your job.
  • Cultivation of positive professional relationships with key vendors & clients.

EXPERIENCE

  • The ability to recalculate & reissue tickets & refunds accurately
  • An understanding of a variety of complex fares including RTW.
  • The ability to fare build & issue tickets.
  • Experience of using Microsoft, the database & and understanding of the accounts system.
  • Understanding of the preparation & execution of international tours and events with multi stop itineraries and large travelling parties.

SKILLS, ABILITIES & PERSONAL ATTRIBUTES

  • The ability to compose written correspondence to a high standard & in line with Travel Places’ policies & values.
  • Excellent communication skills & telephone manner, with the ability to resolve issues or escalate as appropriate.
  • A high level of personal & professional commitment, with a flexible approach & an ability to work using own initiative to tight deadlines & to meet the needs of the business.
  • An understanding & willingness to be available outside normal working hours to assist client & Directors.
  • The ability to build effective relationships throughout the organisation.
  • To be able to support company culture, values & sustainability goals
  • Able to support colleagues as required.
  • Able to manage existing customer relationships & exceeding expectation.
  • Collaborate across the business to identify new clients & offer suggestions on how to improve policies & procedures.
  • Highly motivated & able to manage own workload.
  • Have a desire for continual learning & staying up to date with new procedures, product knowledge & technologies.
  • Adopting early to changes that Management feel will benefit the efficiency of the business.
  • A keen eye for attention to detail and able to maintain highly accurate record keeping.

 

If you are interested in the above role, please send your CV to Becky Thomas.

Find out more

To find out more information about Travel Places’ latest vacancies and career options, please contact Becky Thomas. 

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