Share your experience
At Travel Places, we welcome feedback from all of our stakeholders. Whether you'd like to recognise something we've done well, hit a bump in the road, or have an idea to improve things, we want to hear about it.
Your feedback matters
Feedback helps us learn, improve and strengthen the way we work. By listening to the people we work with and those who work alongside us, we can continue to enhance our services, relationships and responsible business practices. This page explains the different ways you can share feedback, raise a concern or report an issue.
We welcome all feedback - whether you're a client, traveller, supplier, employee or partner, your views help us learn, improve and strengthen the way we work.
Who can provide feedback?
Our feedback process is open to:
- Clients and travellers
- Employees
- Suppliers and business partners
- Contractors and consultants
- Prospective clients and suppliers
- Industry partners and community organisations
- Any other stakeholder affected by our activities
What can you share?
Feedback & Suggestions
- Positive feedback about our people or services
- Ideas for improvement
- Suggestions for new services or processes
- Feedback on your experience of working with Travel Places
Concerns & Complaints
- Issued related to our service
- Customer experience concerns
- Supplier or business partner concerns
- Workplace-related concerns
- Health, safety and wellbeing matters
- Environmental, social or governance (ESG) concerns
- Concerns regarding our conduct, policies or business practices
Serious Misconduct & Whistleblowing
- Fraud or financial misconduct
- Bribery or corruption
- Modern slavery or human rights abuses
- Serious health and safety breaches
- Environmental misconduct
- Legal or regulatory breaches
- Concerns or complaints about data protection, security or privacy matters
- Discrimination, harassment or victimisation
- Deliberate concealment of wrongdoing
How to Share Feedback
Concerns or Complaints
If you would like to raise a concern, submit a complaint, report a potential issue or discuss something more sensitive, please contact: privacy@travelplaces.co.uk.
Prefer to Speak to Us?
Our team are always happy to hear your feedback in person or over the phone. If you would like to speak to our appointed Stakeholder Concerns Officer, you can call us on 01903 832888.
Data Protection Concerns
We are committed to protecting your personal data. If you have a complaint about the way your information is handled, please visit our privacy page to review our data protection policies, your rights and find out how to make a complaint.
Quick Feedback
If you have feedback, suggestions or comments about your experience with Travel Places, you can complete our feedback form below and we’ll ensure your comments reach the right team.
Complete our feedback form
Our commitment
All concerns are reviewed fairly, confidentially and in line with our formal stakeholder concerns process. Travel Places has a designated Stakeholder Concerns Officer who oversees the management of stakeholder concerns, complaints and whistleblowing disclosures to ensure they are reviewed, tracked and resolved appropriately.